ORDER CANCELLATION & REFUNDS

Order cancellation

To cancel an order, you must call during business hours at +1 888 189 1892 and dictate your order number. Cancellation of the order is possible only 1 day before the date of delivery.

 

 

Exchange or return of goods is possible in the following cases:

 

    inadequate quality goods: marriage, etc.

    product of good quality is NOT a food product (the exchange period is 14 days)

 

Refunds policy

 

Refunds to the Buyer in the following ways:

 

    cash payment;

    bank transaction;

    postal order

     

 

 

The method of refund coincides with the method of payment. If the Buyer cannot independently withdraw the funds, a trustee can do it for him. In this case, a refund will be possible only upon presentation of a power of attorney and a passport.

 

How to make a return-exchange.

 

It is necessary to fill out an application in free form addressed to the Director of the online store Athletic-Food, containing the following mandatory points:

 

    reason for return

    date and place of purchase

    Full name

    enclose a check certifying that the purchase was made with us

 

    When exchanging the return of goods of inadequate quality, it is necessary to bring the goods to the point of return.

    Attach a photo to the wither confirming the inadequate quality of the goods (in the case of an exchange-return of the food additive remotely).

    When exchanging the non-food industry goods, proof of marriage is not required.

 


Reservation of goods

You can reserve the goods for 2 days.
If the client does not arrive on the appointed day, the order is canceled on the same day and it will be impossible to restore it. You need to make a new order at the prices and availability of the current day.
Attention!

All information about the order, as well as the exact cost of delivery in USA and the region, you can specify by phone: +1 888 189 1892 , during working hours:

Monday - Friday: 10:00 am -7:00 pm
Saturday: 10:00 am -6:00 pm
Sunday: 11:00 am -6:00 pm